Terms of service

Effective Date: August 22, 2025

Welcome to SANCHA. By accessing or using our website and purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Overview

These Terms of Service govern your use of the SANCHA website, social media, and all related services and products. By accessing our site and/or placing an order, you are agreeing to be bound by these terms.

2. Eligibility

To place an order, you must be:

  • At least 18 years old or have permission from a parent/guardian

  • Providing accurate, current, and complete information

3. Products & Services

All of our products are handmade in small batches. While we strive for consistency, minor variations may occur. Product descriptions, photos, and availability are subject to change at any time without notice.

4. Orders

  • All orders are subject to acceptance and availability.

  • We reserve the right to refuse or cancel any order at our discretion (e.g., due to suspected fraud or product limitations).

  • Orders cannot be modified after preparation begins.

5. Payments

We accept secure online payments via our checkout system. All prices are listed in GBP (£) and include applicable taxes (unless otherwise stated).

6. Shipping

Please refer to SANCHA's [Shipping Policy] for detailed information regarding shipping methods, times, and costs.

7. Returns & Refunds

Due to the nature of our products, we do not accept returns. However, we do offer refunds or replacements under certain circumstances. See SANCHA's [Return & Refund Policy] for details.

8. Allergens & Liability

All products are made in a home kitchen that handles common allergens such as nuts, dairy, gluten, and soy. SANCHA is not responsible for allergic reactions. Customers are responsible for reviewing ingredients and contacting us with any concerns prior to purchase.

9. Intellectual Property

All content on our website and social platforms—including text, photos, designs, and logos—is the property of SANCHA and may not be copied, reproduced, or used without permission.

10. Privacy

SANCHA respects your privacy. Your personal information is handled in accordance with our [Privacy Policy].

11. Limitation of Liability

To the fullest extent permitted by law, SANCHA shall not be liable for any indirect, incidental, or consequential damages arising out of your use of our services or products.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

13. Contact

For questions or concerns, please contact us at:
Email: hello@sancha.co.uk

or reach out through the @sancha_uk Instagram.